What do I do if there is a need for a safeguarding response?

If you are a professional concerned about about a child's immediate saftey

If you have an immediate need for a safeguarding response, please call Croydon Council’s contact centre on 020 8726 6400.

If you have a safeguarding concern about a child and want to make a referral to MASH

If you have concerns about a child and want to make a safeguarding referral you can do so either online by clicking here or by submitting the MASH referral form Word document.

MASH referral form

If you have a safeguarding concern and would like to discuss it further

If you have a safeguarding concern but would like to discuss it, you can do so by calling the MASH safeguarding consultation line on 020 8726 6464

If someone has made an allegation against you or a staff member

If someone has made an allegation against you or a staff member you must immediately contact the LADO Steve Hall on 020 8726 6000 extension: 84322, who will advise what action to take. You must not begin your investigation until you have spoken to the LADO. 

Croydon Multi-Agency Safeguarding Hub (MASH) – what do we do?

The aim of Croydon’s Multi Agency Safeguarding Hub (MASH) is to provide safer outcomes for children, who are referred to them.

The Multi-agency Safeguarding Hub (MASH) is the Local Authority’s ‘front door’ to manage all child protection referrals and to consider the most appropriate support available for families in need of help. The MASH team is made up of: Children’s Social Care, Police Public Protection Desk, Health, Education, Youth Offending Service, Early Intervention and Support Services, Youth Services and Probation.

How to make a referral: for more information about how to make a referral to MASH please click here


Croydon Safeguarding Children Board

Croydon Safeguarding Children Board (CSCB) is a statutory multi-agency organisation that brings together local agencies that work to safeguard and promote the welfare of children and young people up to the age of eighteen in Croydon. The Board meets regularly throughout the year to discuss a wide range of issues.
The CSCB is designed to help ensure that children are safeguarded properly by agencies working effectively together. Membership includes senior representatives from Croydon Council, all Croydon health bodies, Croydon Metropolitan Police teams, schools and voluntary organisations.

For more information please click here